General practice

I've been with the same practice for 30+ years.

Overall, pretty good. I've never had a problem with any of the doctors or nurses I've come across; some are better at communicating than others and the best ones, in my view, are those who treat me as 'not stupid', explain problems and actions clearly, and respond to any questions and concerns clearly and in a positive way.

The practice has grown over the years and few of the original doctors are still there. It's not a problem, as I don't always request to see 'my' GP - this depends on urgency and availability of course. In any event, I'm not sure if a doctor in such a busy practice can remember individual patients.

I've been fairly impressed with the use of technology - records are computerised and appointments can be booked online. There is an on-site pharmacy and resident physiotherapist and travel nurse.

What could be improved?

The waiting room is small and stuffy with no external light or, it seems, much ventilation. It feels exactly like a place where you go to catch something!

And (I know I'm not alone in this) it is not nice to be told that your appointment has been cancelled when you arrive a few minutes - less than 10 - late due to traffic problems (particularly having phoned on the way to explain that I would be late). Then, the next time I go I have to wait more than half an hour beyond the time of my appointment. I did mention this to a GP and received a letter of apology, so good follow-up.